Frequently Asked Questions

For your convenience, we have a price guide available on our website, which provides a general overview of the costs for our services. However, for a more accurate and personalized quote, we recommend contacting our customer service team directly. Simply call us at 020 8830 9782, and one of our friendly representatives will be happy to provide you with a free, no-obligation quote based on the specifics of your project and requirements.

Yes, the initial on-site assessment is completely free and comes with no obligation. You can easily arrange this inspection over the phone or through our website at a time that suits you, based on our company's availability. Please note that in cases where the service requirements are clear to both you and our team, we may be able to provide a free quote over the phone, without needing to visit the site.

We strive to ensure complete customer satisfaction with every service we provide, tailoring our work to meet the specific needs of each project. However, we understand that there may be rare occasions when you are not entirely happy with the results. If this happens, please contact our customer service team as soon as possible. We encourage you to share your concerns within a week of the service completion. You can reach us by email at cs@flooringfirst.co.uk. We will gladly arrange a follow-up visit at your convenience to inspect the issue and make things right.

You can make a payment for our services by using one of the payment methods below:

• All major debit and credit cards, excluding American Express

• Bank transfer

• Cash

Please note that for domestic services, payment is due on the same day the service is completed.

Yes, all services provided by Sanding.uk are subject to a minimum charge, as follows:

Floor repairs: £240 inc. VAT for up to 2 hours; £380 inc. VAT for full-day repairs.

Sanding and sealing services: £460 inc. VAT.

Solid and engineered wood floor installation: £380 inc. VAT.

Laminate floor installation: £300 inc. VAT.

You can easily book a service by contacting our customer service team at 020 88309782 during the following hours:

• Monday to Friday: 7:30 AM - 5:30 PM
• Saturday: 7:30 AM - 4:00 PM

Alternatively, you can reach out to us via the Contact Us form on our website, send an email, or use the online survey booking form. A member of our team will respond as soon as possible.

Sanding.uk proudly offers its services across the following areas:

• Central London
• North London
• Northwest London
• West London
• Southwest London
• Southeast London
• East London

We are committed to providing high-quality services throughout these regions, ensuring convenience and efficiency for our customers.

It’s entirely up to you whether you wish to be present during services such as wood floor repair, restoration, sanding, maintenance, or installation. However, we highly encourage your presence during the service delivery. Being on-site allows you to address any concerns directly with our team, provide specific instructions, and ensure your requirements are met.

If you cannot be present, we recommend being available during the following times:

• On the first day: To grant access to the team and provide any initial instructions, unless alternative arrangements have been made with our staff.
• For specific tasks: On a date agreed with our team in advance, particularly when your confirmation is needed, such as for staining projects or selecting beading/skirting profiles.
• On the day of completion: To inspect the finished work, sign an evaluation sheet, and settle the payment.

If you're unable to be on-site during any of these stages, simply discuss alternative arrangements with our team in advance, and we will work to accommodate your schedule.

Yes, all services provided by Sanding.uk are fully covered by comprehensive insurance, including Public Liability, Treatment Risk, and Employers Liability Insurance. This ensures peace of mind and protection for both our team and clients throughout the duration of our services.

We are committed to ensuring that all of our wood floor restoration and repair services meet the highest standards. If you have any concerns after the service, we will thoroughly investigate the issue and address it, including redoing or rectifying any issues.

Our Service Guarantee covers the replacement of materials, including the flooring itself, if there’s improper use of products or materials, or if there was improper planning during the service. Please note, however, that this guarantee may be limited for wood floor restoration services if the floor was not originally installed by our team.

Exemptions and limitations of our Service Guarantee include:

• Damage caused by third-party service providers or faulty appliances leading to leaks, high humidity, or increased subfloor moisture that affects the condition and appearance of the floor after the service.
• Services involving floor coverings that have reached the end of their usable lifespan, such as engineered wood floors with significant wear on the top hardwood layer.
• Gap filling with resin fillers during the installation of old wood floors.

Additionally, we recommend securing a guarantee for sealing products directly from the manufacturer, as the lifespan of sealants can vary depending on usage. Generally, the expected durability of sealants is as follows:

• One-component sealants typically last at least 3 years in low-traffic areas (e.g., bedrooms).
• One-component sealants usually last about 1 year in high-traffic areas (e.g., hallways).
• Two-component sealants can last around 2 years in high-traffic areas.

Yes, at Sanding.uk, our professional team brings all the necessary equipment, tools, and high-quality products required to complete your project to the highest standards. We ensure that everything needed for the job is provided, allowing us to deliver the best possible results without any hassle for you.

Yes, all prices displayed on our website or provided through other channels are inclusive of VAT, unless otherwise stated. Our quotes are typically final and include VAT, ensuring transparency in the pricing.

If parking is free in your area, we kindly ask that you ensure a parking space is available for our vehicle in front of your property. If needed, please provide a temporary parking permit.

If you're unable to make parking arrangements, any applicable parking fees will be added to your bill.

For customers within the London Congestion Charge zone, the company will cover the congestion charge fee.

Yes, for your convenience, our team is available to provide services on weekends as well. Please note that weekend services may require prior arrangements, so we recommend scheduling in advance to ensure availability.

No, there is no additional charge for weekend services. We believe in offering great value to our customers and maintaining strong working ethics, so we don’t impose extra fees for weekend jobs.

To ensure we can work efficiently and complete the job on time, we recommend clearing the area of furniture and other items before our team arrives. However, if you’re unable to do so, our team can assist with moving the furniture for a minimal charge of £80.00 per day.

Payment for all services provided by Sanding.uk is due on the day of completion, minus any deposit paid in advance. A deposit is required upfront for materials that will be used during the service.

For water-based varnishes, the first coat typically takes about one hour to dry, while the final coat may take up to two hours. Light traffic can be allowed after this time. However, to ensure the best results and avoid damage, furniture should not be placed back on the floor until at least twelve hours after the last coat has been applied.

Yes, Sanding.uk collaborates with insurance companies and accepts insurance jobs. Before any service is booked, either you or the insurance company must provide written confirmation that the quote from Sanding.uk is approved. Additionally, all payment arrangements should be discussed and agreed upon prior to the service.

Gap filling is generally covered by our guarantee, with the exception of gap filling with resin filler during the restoration and repair of old hardwood floors. We always ensure that the floor is properly stabilized before proceeding with gap filling during a wood floor restoration or repair. The durability and effectiveness of gap filling depend on the stability of the floor, its current condition, the extent of wear and tear, and the condition of its support or joists.

Please note that all quotations provided are subject to the current prices and availability of products. The company reserves the right to amend any quotation if it is not accepted within 60 days. To confirm the validity of the prices in your quote, please contact a member of our customer service team at 020 88309782 or via email at cs@flooringfirst.co.uk.

Yes, you can cancel or rearrange your booking with Sanding.uk at no extra charge, as long as you notify us at least 48 hours before the scheduled visit. If you inform us less than 48 hours before the visit, a small administration fee will apply.